Frequently Asked Questions
Everything you need to know about your Bearbottom experience.
What is the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your account to view your order history and current status at any time.
How do I process a return or exchange?
We offer a 30-day window for returns and exchanges on all unwashed and unworn items. Simply visit our online Returns Center to generate a prepaid shipping label.
When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive your returned items at our warehouse. The funds will be credited back to your original payment method.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as installment options like Afterpay and Affirm.
How should I care for my Bearbottom apparel?
To maintain the quality and fit of your garments, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or air drying.